Movers Hounslow Privacy Policy
This Privacy Policy explains how Movers Hounslow collects, uses, shares and protects personal data relating to our customers and prospective customers in the Hounslow area. It also explains your rights under the UK General Data Protection Regulation and related data protection law.
This Privacy Policy applies to all Movers Hounslow services provided to individuals and business customers within the Hounslow area, including enquiries, quotations, bookings and the performance of moving and related services.
Data Controller
Movers Hounslow is the controller of the personal data described in this Privacy Policy. As controller, we decide why and how your personal data is processed and we are responsible for ensuring that such processing is carried out in compliance with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request a quotation, enter into a contract with us or use our services:
Identification and contact details, such as your full name, postal address, service address, email address and any other contact details you choose to provide.
Service and booking information, such as details about the property you are moving from and to, access information, dates and times of the move, inventory details, special instructions and any correspondence relevant to the service.
Billing and payment details, such as billing address and payment related information necessary to process your payment. Card payment data is generally processed on our behalf by secure payment processors and is not stored by us beyond what is necessary for accounting and verification.
Communications and correspondence, including messages, call notes and any other information you choose to share with us when communicating about quotations, bookings, complaints or feedback.
Website and usage data, where applicable, such as technical information about your visits to our website, including IP address, browser type and pages visited, collected through cookies or similar technologies where permitted by law.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main purposes and corresponding lawful bases are:
To provide quotations and respond to enquiries. We process your identification, contact and service information to prepare and send quotations and respond to your questions. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in developing our business.
To enter into and perform a contract. We process your personal data to manage bookings, plan and perform moving services, coordinate access, handle changes and provide customer support. The lawful basis is the performance of a contract with you and taking steps at your request before entering into that contract.
To manage billing and payments. We process billing information and limited payment details to issue invoices, receive payment, manage accounts and handle refunds or disputes. The lawful basis is the performance of a contract and our legitimate interests in managing our business and finances.
To manage customer relationships and service quality. We may process your contact details and correspondence to follow up on services provided, address complaints, handle claims, and improve the quality of our services. The lawful basis is our legitimate interests in maintaining customer satisfaction and improving our services and, where applicable, the establishment, exercise or defence of legal claims.
To comply with legal obligations. We process certain personal data to comply with legal and regulatory requirements, including tax and accounting rules, record keeping and any requests from competent authorities. The lawful basis is compliance with a legal obligation.
To send relevant service updates and offers. Where permitted by law or where you have given consent, we may process your contact details to send you information about our services, service changes and relevant offers. The lawful basis is either your consent or our legitimate interests in promoting our services, subject to your right to opt out at any time.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, accounting or reporting obligations.
Enquiry and quotation data that does not lead to a booking is generally retained for a limited period that allows us to respond to follow up requests, after which it is securely deleted or anonymised unless a longer period is legally required.
Customer and contract data relating to bookings and services provided is normally retained for the duration of the contract and for a period afterwards to enable us to respond to questions, handle complaints, defend legal claims and comply with tax and accounting requirements. This period will typically be several years in line with statutory limitation periods.
Billing and accounting records are retained for the period required by law for tax and financial reporting purposes.
Where we process personal data on the basis of your consent, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever occurs first, subject to any legal retention requirements.
Use of Processors and Data Sharing
We may share your personal data with trusted third parties who act as processors on our behalf. These processors may include providers of IT and hosting services, payment processing services, customer management systems, document storage, communications and administrative support.
Where we use processors, they process personal data only under our instructions, are bound by written contracts, must implement appropriate technical and organisational measures to protect personal data and are not permitted to use the data for their own purposes.
We may also share personal data with professional advisers such as accountants, auditors, legal advisers and insurers where necessary for the management of our business, compliance with legal obligations or the establishment, exercise or defence of legal claims.
In some cases we may need to disclose personal data to public or regulatory authorities where required by law or where necessary to protect our rights or the rights of others.
We do not sell your personal data and we do not allow our processors to sell your personal data.
International Data Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include adequacy decisions or standard contractual clauses approved by the relevant authorities.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. These measures include limiting access to personal data to those employees, contractors and processors who need access for legitimate business purposes and who are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Movers Hounslow customers and prospective customers in the Hounslow area, subject to certain conditions and exemptions in the law.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data relating to you.
Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data. This is sometimes known as the right to be forgotten. This right is not absolute and does not apply where we must retain data to comply with a legal obligation or to establish, exercise or defend legal claims.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing and we are considering your request.
Right to data portability. Where we process your personal data based on your consent or on a contract and by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we have compelling legitimate grounds to continue. You also have an absolute right to object at any time to the use of your personal data for direct marketing purposes.
Right to withdraw consent. Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take reasonable steps to inform you. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
